Summary/Objective

The Solutions Resource Supervisor is responsible for managing pooled technical resources within the Solutions organization. This role focuses on aligning technician skills and capacity with project demand, ensuring efficient utilization, balanced workloads, and consistent delivery quality across all Solutions initiatives. The Resource Manager partners closely with Project Managers, Program Management, and Technical Leads to ensure projects are staffed with the right expertise at the right time.

This role replaces traditional line supervision by emphasizing capacity management, performance development, and delivery enablement rather than day-to-day task execution.

Compensation: $60,000-$75,000

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own and manage a resource pool of technicians, aligned by skill sets and aptitudes rather than by individual Project Managers
• Forecast resource demand in collaboration with PMs and the Program Manager
• Assign technicians to projects based on skill alignment, availability, and business priority
• Balance workloads to prevent burnout, underutilization, or skill stagnation
• Monitor delivery health and intervene when resource or capacity risks emerge
• Conduct performance management activities, including goal setting, coaching, and annual reviews
• Partner with Technical Leads to identify skill gaps and training needs
• Support hiring, onboarding, and workforce planning initiatives
• Serve as the escalation point for resource conflicts and staffing challenges

Strategic

• Workforce planning and capacity forecasting
• Skill inventory ownership and evolution
• Resource utilization optimization

People Management

• Performance management and career development
• Coaching and mentoring technicians
• Hiring and staffing decisions

Operational

• Resource assignment and reallocation
• Escalation management
• Risk identification related to staffing and capacity

Collaboration

• Partner with PMs, Program Manager, and Tech Leads
• Act as the bridge between delivery demand and execution capability.

Supervisory Responsibility

This position may grow into supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copy machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday. Hours of work are 8:00 a.m. to 5:00 p.m.

Travel

Travel not expected, but may be possible.

Preferred Education and Experience

• 5+ years in IT delivery, operations management, or resource management
• Strong understanding of project-based delivery models (PMO or professional services preferred)
• Experience managing technical staff in a regulated or high-availability environment
• Excellent organizational, communication, and negotiation skills
• Proven ability to balance competing priorities across multiple stakeholders
• Familiarity with capacity planning, utilization tracking, and workforce forecasting tools

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.